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Frequently Asked Questions
Everything about orders, delivery, returns and using our Ayurvedic rituals.
Orders & Shipping
How soon will my order be dispatched?
All orders are processed and dispatched within 1–2 business days. Orders placed on Sundays or public holidays are processed on the next working day.
How much does shipping cost?
Shipping is FREE on orders of ₹999 and above. Orders below ₹999 have a flat shipping charge of ₹99 at checkout.
Where do you ship from, and which couriers do you use?
Orders are dispatched from our centre in Surat, Gujarat through courier partners such as Delhivery, BlueDart and XpressBees. Delivery time depends on your location; festivals, extreme weather or remote pin codes can add slight delays.
How can I track my order?
Once your order is dispatched you will receive an email and an SMS/WhatsApp message with your tracking number and link. Please allow up to 24 hours for the tracking link to activate.
Do you offer Cash on Delivery?
Yes – COD is available across 25,000+ pin codes in India. A ₹50 COD handling charge applies to every COD order. To avoid it, you can pay online by UPI, credit/debit card or net banking.
Our courier will attempt a COD delivery up to 3 times.
Returns & Refunds
Can I return a product?
For hygiene reasons, opened, used or unsealed products cannot be returned. A return is accepted within 72 hours of delivery only if the product arrived damaged, is physically defective, or the wrong item was delivered.
How do I report a damaged or wrong item?
Email us within 72 hours of delivery with your order number, clear photos of the item and an unboxing video showing the sealed package being opened. If a parcel looks visibly damaged on arrival, please do not accept it from the courier.
How will I get my refund or replacement?
Approved claims receive a replacement shipped at no extra cost. If a replacement is not available, the refund is made to your original payment method within 5–7 business days.
Products & Usage
Should I do a patch test?
Yes. Natural botanicals and essential oils can still cause sensitivity in some people, so please patch test any new product 24–48 hours before full use: apply a little to the inside of your elbow or behind the ear, keep it dry, and stop use and rinse with water if you notice redness, itching, burning or irritation.
Can I use Veda Metric products if I am pregnant, nursing or have a skin condition?
Please consult a qualified doctor or dermatologist before adding new products to your routine if you are pregnant, nursing, have a pre-existing skin condition or are under treatment.
Why does the colour or scent vary slightly between batches?
We use natural and herbal ingredients, so small variations in colour, texture or scent from batch to batch are normal and do not affect quality or safety.
Are your products a medical treatment?
No. Our products are for cosmetic and personal care use. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Payments & Offers
Which payment methods do you accept?
You can pay securely online by UPI, credit or debit card and net banking, or choose Cash on Delivery (₹50 COD charge).
Is there a discount on my first order?
Yes – use code VMWELCOME05 at checkout to get 5% off your first order.